Support for Windows 7 ends in January 2020


Frequently asked questions



Can I upgrade my existing Windows 7 PC to Windows 10?

Yes, you can upgrade compatible Windows 7 PCs based on these requirements with a full license. To take advantage of the latest hardware capabilities, we however recommend moving to a new PC with Windows 10.


What happens if I continue to use Windows 7?

You can continue to use Windows 7, but your PC will become more vulnerable to security risks once support ends. Windows will operate, but you will stop receiving security and quality updates. Microsoft will no longer provide technical support for any issues.


Can Windows 7 still be activated after 14 January 2020?

Windows 7 can still be installed and activated after support has ended. However, to avoid security risks and viruses, Microsoft recommends upgrading to Windows 10.


Will Internet Explorer still be supported in Windows 7?

Support for Internet Explorer on Windows 7 devices will be discontinued on January 14, 2020. As a component of Windows operating system, Internet Explorer follows the same support lifecycle.


Can I get a free upgrade to Windows 10?

Microsoft 365 Business comes with a free upgrade for users with a Windows 7, 8, or 8.1 Pro license on their device. By purchasing Microsoft 365 Business, your users can upgrade all of their old Windows Pro licensed devices at no additional cost.


Does this also apply to Windows Embedded 7?

Some members of the Windows Embedded 7 product family have different support lifecycles. The earliest end of support date is January 14, 2020 and the others follow thereafter.


Are there alternatives that give me extra time to complete my migration while keeping my employees safe?

For users of Windows 7 Professional and Windows 7 Enterprise, you can purchase extended security updates through January 2023. For an in-depth FAQ about Windows 7 extended security updates, please download the Windows 7 and Office 2010 End of Support FAQ.


How will the end of support for Windows 7 affect my organisations Microsoft Office apps?

Your experience may be different depending on the Office version you’re using. To learn more, see Windows 7 end of support and Office 365 ProPlus.

As a reminder, support for Office 2010 will end on October 13, 2020. If your computer is running Office 2010, it will no longer receive security updates. In addition, Microsoft customer service will no longer be available to provide Office 2010 technical support. Therefore, it's important that you move to our latest productivity software such as Office 365, which can provide the latest security updates to help keep you and your data safer.


Where can I learn more about Windows 7 end of support?

Please download the Windows 7 and Office 2010 End of Support FAQ for more details.

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